Return Policy

Last Updated: [02/01/2025]

Custom Numbers (“we,” “us,” or “our”) is committed to providing exceptional customer service. This Return Policy outlines the terms and conditions under which returns are accepted.

1. Return Time Frame

You have a maximum of 14 calendar days from the date of purchase to request a return. Returns requested after this time frame will not be accepted.

2. Conditions for Returns

To qualify for a return, the following conditions must be met:

1. The mobile number must remain on the same mobile network it was originally provided on.
2. The mobile number must not have been transferred out to another network.
3. The request must be made within the 14-day return period.

3. Custom Numbers

Due to the bespoke nature of custom numbers, custom numbers cannot be returned or canceled. Once a custom number has been provided, the purchase is final.

4. How to Request a Return

To initiate a return, please contact us with the following information:

Your order number
The mobile number in question
The reason for the return

5. Refund Process

Upon approval of your return request, we will process your refund to the original payment method used during the purchase. Refunds will be issued within 7-10 business days of approval.

6. Contact Us

If you have any questions about this Return Policy, please contact us:

Email: general@customnumbers.co.uk

Address: Nano, 27 Kensington High Street, London, W8 5NP, United Kingdom